Shipping policy

A delivery charge will be added to your order value where appropriate, please see delivery times and charges https://rachelvosper.com/delivery. Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Orders are processed for delivery on working days only (Monday through Friday, excluding Bank Holidays).

All orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a card explaining that their driver has tried to deliver a parcel for the first time. They will then automatically attempt to re-deliver your items the following working day (Monday to Friday). To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order ‘hidden’ at the address. We will take all reasonable care to deliver your order to the delivery address stated on your order. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us. If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us within seven (7) days of delivery at shop@rachelvosper.com. Please do not sign for any packages that are damaged or opened.