Rachel introduced a refill service over ten years ago, with sustainability ever present in her mind. The refill service encourages customers to refill either RV collection vessels or bespoke items, treasured by her customers, to minimise both waste and land fill. This has been a tremendous success and represents over 40% of her total business.
Of course, the sustainability journey does not end there. Rachel continues to source new ways to label and package her products to eliminate plastic and unnecessary waste. Her packaging boxes are designed in such a way as to encourage repurposing them for other future use. Discounts are also offered for any customers choosing to take their goods home unpackaged.